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Delivery & Return Policy

Delivery Terms

 • Each product is made to order. Jesmonite and concrete are materials that need 24 hours to be cured completely. With additional sanding and sealing processes the completion of an order takes at least 3-5 days. 

 • In case of order intensities, the dispatching time may take 7 business days. We will contact you if such a delay occurs.

 • Finished products will be sent by Royal Mail for UK orders. The delivery time may vary regarding the courier companies routes. 

 • The tracking information will be shared with you via e-mail. 

 

Cancel & Return Policy

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

  • To start a return, you can contact us at info@atelieranda.com. Please note that returns will need to be sent to the following address: 47 Waltham Close West Bridgford, Nottingham, NG2 6LD, United Kingdom

  • If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and Issues

  • Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Refunds

  • We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

  • If more than 15 business days have passed since we’ve approved your return, please contact us at info@atelieranda.com.

Payment Methods

Ödeme Yöntemleri

Ödeme Yöntemleri

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